At NYNY Jewels, we stand behind every piece we create. If something isn't right, we're here to help. While we don't offer refunds, eligible returns may be accepted for store credit only.
How to Initiate a Return
To request store credit, contact us through our chat with your order number and reason for the return, then ship the item back within 10 days of receiving your order. Please contact us before sending anything back so we know to expect your return and can provide the next steps.
Return Eligibility
To receive store credit, the item must be:
- Unworn and unused
- In its original condition
- In its original packaging
Customers are responsible for the cost of return shipping.
Items that show signs of wear, damage, or use are not eligible for store credit.
Once your return is received and reviewed, store credit will be issued for eligible items. Store credit is valid for 12 months from the date it is issued and cannot be redeemed for cash.
Order Issues
If your order arrives damaged, defective, incorrect, or does not arrive, please reach out to us through our chat with your order number and details of the issue. For damaged items, photos of the item and packaging may be requested to help us assess the issue.